Terms of Service
Last updated: 2026
These terms and conditions ("Terms") govern the supply of services by Novasys IT (Pty) Ltd (Reg. No. 2018/058452/07) ("Novasys", "we", "us") to the client ("you"). By engaging our services you agree to these Terms, except where a signed service agreement or service level agreement (SLA) states otherwise, in which case that agreement prevails.
1. Services
We will provide the services described in your quotation, proposal or service agreement. Unless a specific SLA applies, services are provided on a reasonable best-effort basis.
2. Fees & payment
Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. Overdue amounts may attract interest at 2% per month. Recurring services are billed in advance and continue until cancelled in accordance with your service agreement.
3. Client responsibilities
You agree to provide timely access, information and cooperation reasonably required for us to deliver the services, and to use the services lawfully and in line with any acceptable use or licensing terms that apply.
4. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or in connection with the services is limited to the fees paid by you for the services in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss, including loss of profit or data.
5. Non-solicitation
During the engagement and for a period of twelve (12) months thereafter, you agree not to solicit or employ any Novasys staff member involved in delivering the services, except with our prior written consent.
6. Confidentiality & data protection
Each party will keep the other's confidential information secure and use it only for the purposes of the engagement. We process personal information in accordance with our Privacy Policy and POPIA.
7. Termination
Either party may terminate a service agreement in accordance with its notice provisions or on material breach that remains unremedied. Fees for services rendered up to termination remain payable.
8. Governing law
These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.
Contact
Novasys IT (Pty) Ltd
88 Sovereign Drive, Route 21 Business Park, Centurion, Gauteng, 1683
+27 12 942 4242 ·
sales@novasys.co.za