Privacy Policy for NovaPhone

Last Updated: Mar 8, 2024
Thank you for choosing NovaPhone! We are committed to protecting your privacy and ensuring a secure experience while using our VoIP softphone. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using NovaPhone, you agree to the terms described below.

1. Information We Collect:

Account Information: To use NovaPhone, you may need to create an account. We collect and store information such as your username, email address, phone number, profile picture, location, language preferences, and other information.
Call Data: We process data related to your voice and video telephony calls, including call duration, participants, and timestamps, to enhance service quality.
Images: in order to deliver video communication the app will access your camera and transmit images to the other party
Contact Lists: in order to enable you to call your contacts, we will ask your permission to access your contacts and the app will in some situations, upload this information to our servers in order to enable you to call those contacts, in other scenarios the contact list will only be accessed
Content: If your app supports messaging services, we will transmit the messages you send and receive, which may involve sending images, files, videos, and other content you choose to attach to these messages
Usage Data: we will collect usage data such as crashes and other behavior to improve our app and its service, including phone type, GPS location, language, IP address and other settings
Payment information:

2. How We Use Your Information:

Service Improvement: We use collected data to enhance and optimize NovaPhone’s performance, features, and user experience.
Communication: We may use your contact information to send important updates, announcements, or respond to your inquiries.
Security: Your information is crucial for ensuring the security and integrity of our services, detecting and preventing fraud or abuse.

3. Data Sharing:

Third-Party Service Providers: We may share your information with trusted third-party service providers to assist us in delivering and improving our services. These providers adhere to strict data protection standards.
Legal Compliance: We may disclose your information if required by law, or to protect our rights, property, or safety, and that of our users.

4. Your Choices:

Account Controls: You can manage and update your account information through the NovaPhone settings.
Communication Preferences: Opt-out of non-essential communications by adjusting your notification preferences.
Data Deletion: Contact us to request the deletion of your account and associated data.

5. Security Measures:

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

6. Updates to the Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices. Check back periodically for the latest information.

7. Contact Us:

If you have any questions, concerns, or requests regarding your privacy, please contact us at
By using NovaPhone, you acknowledge and agree to the terms outlined in this Privacy Policy. We appreciate your trust in NovaPhone and are committed to safeguarding your privacy.

Novasys IT (Pty) Ltd
88 Sovereign Dr, Route 21 Business Park